Specially Made Gifts will not be responsible for any wrong information that you provided. Kindly double check all details such as the delivery address and contact number. You will always be notified via email once your order is shipped. Our partner service provider will only attempt to deliver two (2) times and will contact you through the provided details. If necessary, leave any authorization letter if you will not be able to receive the package personally. An unsuccessful delivery will be returned to our headquarters and shipment fee will still be collected. Reshipping will be subject to an additional delivery fee.
Our company and our partner couriers will not be held liable for loss, delay, or damage that arise from acts of God, force majeure, or acts of government authority.
2. RETURN AND REFUND
All cases filed will undergo an evaluation process by our team. We may require photos and/or documents which will be used as part of the investigation. Cases will be resolved within seven (7) business days, on a case-to-case basis where applicable.
Since all items are customized and personalized, we require full payment and will not entertain returns or cancellations once orders are deemed final for production. Any changes in the order detail after your payment will be considered on a case-to-case basis. To reconfirm the product and design orders, all paid orders will receive an email notification from us, updating you that the status is now for production. Failure to reply and reconfirm the order details within twenty-four (24) hours will automatically mean that the order is good to go for production - with the exception of embroidered logos and artworks, which require programming, your approval for this is mandatory.
A refund may be filed for any of the following reasons:
a) Wrong item received
Wrong item, color, size, or any other order details. This will be checked against the details as agreed on the invoice and final instructions attached.
Once your order is shipped out, you will be notified via email. The email will contain the tracking link and the estimated delivery date. The order will be considered as loss in transit if it is not delivered within seven (7) days after the estimated date of delivery. You can file for a claim immediately within seven (7) days.
c) Damaged items
Damage on items should be reported within twenty-four (24) hours after receipt. Failure to do so will free Specially Made Gifts and its partner couriers from any responsibilities.
d) Delay in Delivery
Since all deliveries are handled by a third-party courier, we will not be held liable for any delays. Only the shipping fee may be refunded after proper evaluation.
Standard delivery time:
- 3-5 days for Metro Manila (excluding holidays)
- 7-10 days for Provincial (excluding holidays)
- For international shipping, this will be indicated upon checkout.
Note: Production time + delivery time = total lead time
e) Unfulfilled order
Full refund. No questions asked.
3. COPYRIGHT PERMISSION
We respect intellectual property rights. Kindly make sure that you have ownership or permission from the copyright owner to use the design or file uploaded.
You are agreeing to the following terms:
- I have commercial rights to use and reproduce the design;
- I understand illegal use of third party copyright content is a serious offence and can lead to have corresponding penalties;
- If any legal issues arise, they will be directed to me and I am responsible to make the necessary actions.
4. USE OF ACCOUNT
By using this website and transacting with Specially Made Gifts, the user agrees that he/she has read and understood the terms and conditions. If any legal actions arise from these Terms, it shall be brought to the proper court of Quezon City, Philippines.